Accepting and Charging Orders
In order to receive orders from delivery services, the interface has to be configured in advance. The general configuration and the configuration for each delivery service can be found at Delivery Service Interface .
New order
As soon as a new order is transmitted by the delivery service, a sound is automatically played on the device and the order is printed out on the integrated printer. It then has to be opened and confirmed or rejected.
Note
Not all delivery services support rejecting orders. In this case, only confirmation is possible.
Open order
The ‘Delivery service orders’ button can be placed on the register interface. This shows the number of orders currently open. Alternatively, delivery service orders can be opened in the main menu.
After clicking, the list of open orders will open. In the second tab, you can switch to all orders to see a history of the orders.
By clicking on the open order, the details of this order will be displayed.
Confirm order
After opening the order, the expected delivery time can be set in 5-minute increments.
The order can be accepted by pressing the ‘Accept’ button.
Tip
In the configuration, you can configure the printing of a receipt when an order is accepted. For more information, see Configure Delivery Service.
Create receipt
Once the order has been confirmed, a receipt can be generated. The orders in the list are displayed with their status in the respective colours.
Green: Unconfirmed
Orange: Confirmed
Grey: Cancelled
In the detailed view, the ‘Create receipt’ button can be used to transfer the items of the order into the shopping cart and settle the receipt.
Cash payment
If local payment was selected in the delivery service, the customer has to pay for it upon collection. To do this, one of the configured payment methods can be used and the receipt can be completed.
Online payment
If the order has already been paid online, the payment method is automatically added and the receipt only has to be finalised. To do this, press the ‘Finalise’ button displayed in place of the cash payment method.
Book additional items
If the customer wishes to add further products at the time of collection, the payment mode can be cancelled by clicking on the ‘Leave payment’ button.
Afterwards, further items can be added and the receipt can be completed with one of the configured payments.
Note
Items ordered online and paid for online cannot be edited. These can only be compensated with a return booking.
Delivery service status
The delivery service status can be checked using the delivery service status button. The button displays the connection status as a coloured light at all times.
Grey: Delivery service deactivated or not configured
Green: Connection OK, orders can be received
Orange: Connection OK, receiving orders is deactivated
Red: Connection error
After clicking on the delivery service status button, a window displaying the current status will appear.
Standard time deviation
The time deviation for all orders (in minutes) can be used to preselect the time for delivery/collection of the order, which is automatically added to each order.
The standard time deviation is not transferred from the delivery platform, but has to be set in primasello.
Further actions
Additional actions supported by the respective delivery service can be performed under 'Functions'. Orders can also be reprinted.
